Shipping policy
Shipping Methods & Fees
We offer various shipping methods, and the specific shipping options and fees will be displayed at checkout. Shipping fees may vary depending on your address and the shipping method you choose. We strive to provide the most competitive shipping options.
Processing Time
Orders will be processed and shipped within 1-2 business days after placing the order. Please note that processing time does not include weekends or holidays. If your order includes pre-order or custom items, the processing time may be longer, and the estimated time will be noted on the product page.
Shipping Location
We currently only ship to selected regions. Please refer to the checkout page to see if we can ship to your location. If your region is not eligible for delivery, you will not be able to complete the order.
Shipping Time
Shipping times vary depending on your location, chosen shipping method, and the carrier's schedule. Generally, shipping takes 3-7 business days. However, shipping may be delayed due to special circumstances such as holidays, weather issues, or carrier delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on the carrier's website to check the status of your package. Please note that it may take 24-48 hours for tracking information to be updated.
Address Accuracy
Please ensure that the shipping address you provide at checkout is correct. We will ship to the address provided by you, and if there is any issue with delivery or the package is returned due to an incorrect address, you may be responsible for additional fees. If this happens, please contact us promptly.
International Shipping
For international orders, shipping fees and delivery times will vary based on your destination country/region. International orders may be subject to customs duties, taxes, and other fees, which will be charged by local customs and tax authorities, and are the responsibility of the customer.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us as soon as possible. We will work with the carrier to resolve the issue. Please make sure to inspect your order upon receipt and contact us immediately if there are any problems with your order.
Special Shipping Requests
If you have any special shipping requests or need delivery by a specific date, please contact us in advance. We will do our best to accommodate your needs.
If you have any questions about shipping, feel free to contact us at cattykasa@gmail.com.