Cattykasa Warranty Policy
Thank you for choosing Cattykasa litter boxes! We are committed to providing you with high-quality products and reliable service. Please read the following warranty terms carefully before making a purchase.
1. Warranty Coverage
- This warranty is valid for 1 year from the date of purchase.
- Covered Products: All Cattykasa-branded litter boxes and accessories (e.g., splash guards, etc.).
- Warranty Scope: Functional failures caused by material or manufacturing defects (e.g., leaks, structural breakage, malfunctioning components).
2. Exclusions
The following situations are not covered under this warranty:
- Damage caused by misuse (e.g., dropping, improper cleaning, scratches from sharp objects, etc.).
- Normal wear and tear (e.g., minor surface scratches, fading over time).
- Damage caused by failure to follow the user manual (e.g., use of corrosive cleaning agents, overloading).
- Products outside the warranty period.
3. Warranty Claim Process
Prepare Documentation
- Proof of purchase (order screenshot/invoice).
- Photos or videos clearly showing the issue.
Submit Your Claim
- Send an email to cattykasa@gmail.com with the subject line 【Warranty Claim + Order Number】 and attach the required documents.
Processing Time
- Our customer service team will confirm receipt of your claim within 24 hours .
- If the claim meets the warranty conditions, we will provide free repair or replacement.
- International shipping typically takes 7–15 business days (depending on your location).
4. Additional Notes
- Warranty service is limited to the original purchaser and is non-transferable.
- If the product is discontinued, we will offer a replacement of equal value.
- This policy does not affect your statutory rights under local laws.
Contact Us
If you have any questions, feel free to contact our customer service team at cattykasa@gmail.com . We will respond within 24 hours.
Cattykasa
Making cat ownership more elegant and worry-free