Refund policy
We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your item.
Return Conditions
To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.
How to Start a Return
You can initiate a return by contacting us via email at cattykasa@gmail.com.
If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send the item. Items sent back to us without prior return approval will not be accepted.
If you have any questions regarding your return, please feel free to contact us at cattykasa@gmail.com.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can assess the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, sale items and gift cards cannot be returned.
Exchanges
To ensure you get the item you want as quickly as possible, the fastest way is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the item is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without needing to provide a reason. As with the standard return policy, the item must be in the same condition as you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.
Refunds
Once we have received and inspected your returned item, we will notify you whether your return has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at cattykasa@gmail.com.